When you present your card you will typically hear a beep, this indicates that your card has been recognised by the terminal. In order to confirm that the payment has been successful, please follow the instructions on the card reader.

The new £100 limit is designed to balance security, convenience and consumer demand. The higher limit will mean you can now use your contactless card to pay for more expensive purchases such as your weekly shop or a tank of petrol. It aims to provide consumers with greater choice, depending on their circumstances and needs. You may wish to pay using contactless for amounts exceeding £45, or alternatively, you can opt to pay using chip & PIN, or use a mobile wallet such as Apple Pay, or Google Pay to authenticate the transaction.

The software on card payment machines will be updated to accept the new £100 limit. The software will be rolled out from 15 October 2021 but with hundreds of thousands of terminals in the UK, the updating process will happen gradually. If a purchase costs more than £45 and the machine has not yet been updated to accept £100 transactions, then contactless card payments will not be an available option. There are alternative ways to pay, for example through Chip & PIN, cash and mobile payments like Apple Pay or Google Pay.

No, the change is aimed at providing people with additional choices when they pay. You are still able to use a chip & PIN or a mobile wallet such as Apple Pay or Google Pay.

No, you are fully protected against unauthorised card fraud, so you will get all of your money back. Every card has an in-built security check which means from time to time you have to enter your PIN to verify that you are the genuine cardholder. However, if you lose your card or think it might have been stolen, then you should contact your bank straight away. If you notice any suspicious activity on your account, contact your bank immediately.

Contactless is a way for cardholders to pay for purchases using a card without having to enter their PIN. The maximum value for this kind of purchase is known as the contactless limit. If the value is above the limit, the payment will default to a chip & PIN payment for card, or, if available, payment via mobile phone. Every card has an in-built security check which means from time to time you have to enter your PIN to verify that you are the genuine cardholder. This cumulative limit has been increased to a maximum amount of £300. Your bank will set its own limit, but these will not be published for security reasons.

1. Look out for the contactless symbol when shopping.
2. Tell the retailer you’d like to use your contactless card and simply touch it directly onto the card reader. 
3. The card reader will indicate when your card has been recognised, typically with a beep or green light. 
4. Follow the instructions on the card reader and terminal display to confirm when your payment has been successful or whether you need to complete a chip and PIN payment instead. For extra security, you may occasionally be asked to enter your PIN.

To make a payment, hold a contactless card within a few centimetres of the reader.